Billing Terms and Conditions
At Norwells, we aim to keep every payment clear, secure, and straightforward. These Billing Terms and Conditions explain how charges, payment authorization, refunds, and billing-related issues are handled when you place an order with us.
1. Accepted Payment Methods
Norwells may accept the payment methods made available during checkout, including major credit and debit cards such as Visa, Mastercard, American Express, Discover, and other supported card networks.
Depending on availability and your device, additional payment options may include PayPal, Apple Pay, Google Pay, and Shop Pay.
The payment methods displayed at checkout are the methods currently available for your order.
2. Payment Processing
Payment is required when an order is submitted.
An order will not move into fulfillment until the payment has been successfully authorized or completed.
If your payment is declined, interrupted, or cannot be verified, the order may remain incomplete or be cancelled. When possible, you may receive a notification allowing you to update or retry your payment method.
3. Pricing and Currency
All prices on Norwells are displayed and charged in United States Dollars (USD) unless clearly stated otherwise.
The amount shown during checkout is the amount associated with your selected products before any applicable taxes, discounts, or other fees displayed at checkout.
Product prices, promotions, and offers may be changed from time to time without prior notice.
Unless otherwise required by law or specifically stated in an offer, promotional pricing and discount codes cannot be applied to purchases that were completed before the promotion became available.
4. Secure Payment Processing
Norwells uses Shopify and supported payment providers to process customer transactions securely.
Payment information is transmitted using industry-standard security measures. Payment providers may use encryption and comply with applicable payment-card security requirements, including PCI DSS standards.
Norwells does not directly store complete credit or debit card numbers on its own website servers.
5. Refunds and Payment Disputes
Refund eligibility and return requirements are governed by our Refund & Return Policy.
When a refund is approved, it will generally be sent back to the original payment method used to complete the order.
If you notice a billing problem, duplicate charge, incorrect amount, or other payment-related issue, please contact us at support@norwells.store so that our team can review the transaction and assist you.
If a payment dispute or chargeback is submitted, we may provide the payment processor or financial institution with relevant order, delivery, communication, and transaction records as part of the dispute review process.
6. Fraud Prevention
To protect both our customers and Norwells, orders may be reviewed for unusual or potentially unauthorized activity.
We reserve the right to delay, hold, decline, or cancel an order when there is a reasonable concern regarding fraudulent activity, unauthorized payment use, inaccurate billing information, or another security issue.
For certain transactions, we may request additional information necessary to confirm the identity of the purchaser or verify that the payment method is authorized.
7. Contact Information
Store Name: Norwells
Address: 145 Dover Rd, West Hartford, Connecticut, United States
Email: support@norwells.store
Tel: (860) 818-4267
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Our support team aims to respond to customer inquiries within one business day.