Payment Policy
At Norwells, we want the checkout process to be clear, secure, and easy to understand. This Payment Policy explains how payments are accepted, processed, refunded, and reviewed when you place an order through our store.
1. Accepted Payment Methods
Norwells may accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other supported card networks available through Shopify Payments.
Depending on availability, device, and checkout configuration, additional payment methods may include PayPal, Apple Pay, Google Pay, and Shop Pay.
Only the payment options displayed during checkout are considered available for a particular order.
2. When Payment Is Taken
Payment is collected when you complete your purchase.
An order will not move forward into fulfillment until the payment has been successfully authorized or confirmed.
If a payment is declined, interrupted, or cannot be verified, the order may remain incomplete or be cancelled. When applicable, you may receive an email or checkout notification allowing you to try another payment method.
3. Currency
All prices and charges on Norwells are displayed and processed in United States Dollars (USD) unless otherwise clearly stated.
Because Norwells currently serves customers within the United States, purchases are charged in USD at checkout.
4. Payment Security
Payments are processed through Shopify and supported third-party payment providers using industry-standard security practices.
Transactions may be protected through SSL encryption and payment providers that comply with applicable PCI DSS security standards.
Norwells does not directly store complete customer credit or debit card numbers on its own website servers. Sensitive payment information is handled by the authorized payment provider processing the transaction.
5. Pricing
Product prices shown on Norwells may be updated from time to time without advance notice.
Promotional pricing, discount codes, or special offers are valid only when the applicable requirements are met and the order is placed while the promotion is active.
Unless required by applicable law, discounts or promotional prices cannot generally be added to orders that were completed before the promotion became available.
6. Refunds
Refund eligibility is determined according to our Refund & Return Policy.
When a refund is approved, the funds will normally be returned to the original payment method used for the purchase.
Banks, credit card providers, and other payment institutions may require additional processing time before a completed refund appears on your statement or account.
If you believe there is a billing or payment problem with your order, please contact us at support@norwells.store so we can review the issue and assist you.
7. Fraud Prevention
Norwells may review transactions for unusual, unauthorized, or potentially fraudulent activity.
When necessary to protect customers and our business, we may temporarily hold, decline, or cancel an order if there is a reasonable concern regarding fraudulent payment activity, unauthorized use of payment credentials, inaccurate billing information, or another security issue.
Additional verification may be requested for certain transactions, including higher-value orders or purchases that trigger security concerns.
8. Contact Information
Store Name: Norwells
Address: 145 Dover Rd, West Hartford, Connecticut, United States
Email: support@norwells.store
Tel: (860) 818-4267
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Our support team aims to respond to customer inquiries within one business day.